Interesting Things on the Internet: August 10th 2015

• You can't fix services with engagement. Excellent insight from Russell. I wonder if part of the problem is that it's easy to hire a "social media" agency to bolt on this service, whereas fixing things properly requires deeper changes to your organisation. Something I touched on a while back.
• "People call him a “curmudgeon”, but they don’t really understand how much love, how much actual faith, that kind of skepticism takes.[...] Only when you fully believe in how wonderful something is supposed to be does every little daily indignity start to feel like some claw of malaise." - Leigh Alexander.
• Labour through the looking glass: 15 early-morning speculations on the Corbyn surge. I haven't been following the Labour leadership contest at all, but the Corbyn-surge has filtered through into my general awareness. I don't know how likely any of Dougal's imagined future is, but it makes heartening reading, and it's good to see someone articulating a better future and one way that it could come to pass.